Customer support
How can we help?
Track a repair, open a ticket for a device or your organisation's IT, or talk to a technician on WhatsApp.
Reply within 4 working hoursMon–SatTrack a repair
Open a support ticket
For a device repair or your organisation's IT. We'll reply with next steps.
Questions
Common questions.
How do I track my repair?
Enter the ticket ID on your receipt (it looks like SKY-2026-0042) or your device's serial number above. We'll reply with the current status.
What are your opening hours?
We're open Monday to Saturday at Vision Tower, Muthithi Rd, Nairobi. WhatsApp us any time and we'll reply when we open.
How quickly will you reply to a ticket?
Within 4 working hours. Critical issues for business clients are handled first.
I'm a business client with an SLA — who do I contact?
Open a ticket with category Managed ICT and priority Critical if work has stopped. Your account manager is notified straight away.
Looking for a business quote instead? Request a quote.